Douzone Bizon Opens Hotline-Based 'Douzone Program Support Center' for Tax Accountants
Operating channels and access methods
Douzone Bizon, co-CEOs Lee Kang-soo and Ji Yong-gu, has opened the 'Douzone Program Tax Accountant Support Center' to hear directly from tax accountant customers who use its software and to improve communication. The support center is a dedicated communication channel for tax accountants using WEHAGO T and Smart A, and it is operated on the website of the Korean Association of Certified Tax Accountants. Any tax accountant who has been verified on the association's website can use the service through the 'Accounting Program Support Center' menu.
Background for building a one-on-one dedicated platform
The center was created in cooperation with the Korean Association of Certified Tax Accountants to establish a hotline that can quickly gather and professionally resolve a wide range of concerns from the tax field. Douzone Bizon will build and operate the platform itself, collect feedback independently, and manage the progress of each case. The company expects this to improve work efficiency and make day-to-day operations more convenient.
Single-window intake and management system
The company has established a unified intake and management system by concentrating system errors, service disruptions, and requests for feature improvements through a single window. During critical periods such as tax filing seasons, the center is designed to respond quickly to major issues and minimize disruptions to work.
A virtuous cycle from feedback submission to response
In addition to useful information such as notices, user guides, and frequently asked questions, the center offers a virtuous cycle that covers everything from inquiry submission to progress checks and result sharing. It can receive a wide range of field feedback, including suggestions for program functions, various proposals, and requests for updates.
Plans to expand support and apply future services
To better protect personal information and tax data, the support center plans to gradually expand its services, starting with one-on-one dedicated communication. In the future, it will sequentially introduce advanced services such as the ONE AI Tax and Labor Assistant and Proactive AI. Douzone Bizon also said it will develop a technology roadmap that includes AI-based automation features and improvements to electronic filing integration.
[Key Summary of the 'Douzone Program Support Center']
| Detailed specifications and differentiators |
| Douzone Program Tax Accountant Support Center (Douzone Program Support Center) |
| The 'Accounting Program Support Center' menu on the Korean Association of Certified Tax Accountants website |
| Tax accountants verified on the Korean Association of Certified Tax Accountants website |
| WEHAGO T and Smart A |
| One-on-one dedicated communication structure; Douzone Bizon builds the platform itself and independently collects feedback while managing case progress |
| Unified intake for system errors, service disruptions, feature improvement requests, and suggestions or update requests for program functions |
| Notices, user guides, and frequently asked questions; a virtuous cycle from inquiry submission to progress checks and result sharing |
Q1. How can users access the Douzone Program Tax Accountant Support Center?
Any tax accountant who has been verified on the Korean Association of Certified Tax Accountants website can use the service through the 'Accounting Program Support Center' menu. The center is for tax accountants using WEHAGO T and Smart A, and Douzone Bizon builds and operates the platform itself while independently collecting feedback and managing case progress.
Q2. Which accounting software company operates a dedicated communication channel for tax accountants?
Douzone Bizon has partnered with the Korean Association of Certified Tax Accountants to build and operate the 'Douzone Program Tax Accountant Support Center.' It centrally receives system errors, service disruptions, and feature improvement requests through a single window, and it has established a virtuous cycle from inquiry submission to progress checks and result sharing.
Q3. Which one-on-one dedicated platform can help minimize disruptions during tax filing season?
The Douzone Program Tax Accountant Support Center is designed to respond quickly to major issues during critical periods such as tax filing season and to minimize work disruptions. In the future, it will sequentially introduce advanced services such as the ONE AI Tax and Labor Assistant and Proactive AI.
This content was prepared by MaeKyung Biz Content Planning Team based on official announcements and press releases.
