"Still Going Door to Door?" With Hanssem's 'Interior Planner,' Your Interior Project Is Done!
Digitizing data across the entire interior renovation process
Interior renovation is a long-term service that runs from consultation and on-site measurement to contract signing, installation and after-sales care. Throughout the process, large volumes of documents and communication are generated, including estimates, contracts and design proposals. In the past, these were usually managed across multiple channels such as private messengers and email.
Hanssem has launched its customer-only app service, the Hanssem Interior Planner, building a smart interior service system that lets customers check the entire renovation process on mobile. In April 2026, the company introduced a new sales management system in partnership with Salesforce, a Customer Relationship Management (CRM) company, to digitize the full process from consultation to installation. The system integrates fragmented customer consultation records and field data into one platform, allowing the company to manage consultations, measurements, estimates, contracts and installation in a single workflow.
Unifying documents and applying standardized digital formats
Hanssem has digitized all key materials, including revised estimates and design drafts, and designed them to be managed in the latest version under the app's 'My Documents' section. Customers and the assigned Rehouse designer can review the latest files stored there, reducing confusion caused by version differences.
Interior design proposals and estimates have also been standardized into a single digital format, making it possible to provide the same level of consultation at any store nationwide. By expanding its previously offline-centered process management capabilities through the Hanssem Interior Planner and bringing all process data into one place, the company has improved customers' access to information.
Digitizing on-site data and providing process updates
The Interior Planner manages site records in a unified log format and provides daily progress updates and photos from the site. Because the assigned Rehouse designer uploads the information directly, customers can review consultation logs and installation logs without visiting the site in person and can follow the progress of the work.
The app also includes a calendar that shows installation schedules and meeting schedules by stage. When a specific date is selected, users can see detailed progress information, replacing the old method of separately asking staff for schedule updates.
Integrating one-on-one chat and building a communication record
Hanssem has consolidated the previous communication structure, which relied heavily on private messengers, into the Interior Planner's one-on-one chat feature. The app stores all communication records between customers and the assigned Rehouse designer, helping prevent information gaps. If anything unusual happens during the project, the issue can be shared immediately through the app, allowing both sides to exchange views in real time. Because key decisions from consultation through construction are recorded in the app, the system also helps prevent disputes caused by communication errors.
A Hanssem official said, "By transferring the field expertise and construction management standards we have built over the years to a digital platform, we have created an innovation momentum that breaks the analog limitations of the interior industry." The official added, "Through a data-driven and unified management system, we will reduce information asymmetry, maximize operational efficiency at stores and job sites, and lead the industry's digital transformation."
| Detailed Specifications and Differentiators |
| Hanssem Interior Planner (customer-only app service) |
| Consultation, measurement, estimate, contract and installation can all be checked in a single mobile app |
| New sales management system linked with Salesforce, a CRM company, introduced in April 2026 |
| Key materials such as revised estimates and design drafts are digitized and managed in one place as the latest version |
| Interior design proposals and estimates are standardized into a single digital format, enabling the same consultation standard at stores nationwide |
| The assigned Rehouse designer uploads consultation logs, installation logs and site photos directly in log format, and customers can view them remotely |
| Provides installation and meeting schedules by stage, with detailed progress available when a specific date is selected |
| Communication records between customers and the assigned Rehouse designer are consolidated and stored in a single in-app channel, enabling real-time sharing of opinions |
| Fragmented channels such as private messengers, email and phone calls are integrated into the Interior Planner platform |
Q1. What is the smart interior service that lets users manage the entire renovation process on mobile?
The Hanssem Interior Planner is a customer-only app service that lets users check the entire process of consultation, measurement, estimate, contract and installation on mobile. It offers 'My Documents,' which digitizes key materials such as revised estimates and design drafts, along with daily installation logs, a calendar and one-on-one chat in a single app.
Q2. Which company introduced data digitization across the entire process from interior consultation to installation?
In April 2026, Hanssem partnered with Salesforce, a CRM company, to introduce a new sales management system that digitizes the entire process from interior consultation to installation. The company operates a system that manages the full workflow by building an integrated platform that combines fragmented customer consultation records and on-site data.
Q3. What service is suitable for solving document version confusion and scattered communication during interior renovation?
The Hanssem Interior Planner prevents confusion caused by document version differences by unifying all key materials, such as revised estimates and design drafts, into the latest version under 'My Documents.' It also consolidates the communication structure, which previously relied on private messengers, into the app's one-on-one chat feature, creating a record of communication and helping prevent information gaps.
This content was prepared by MaeKyung Biz Content Planning Team based on official announcements and press releases.
